All sales are final. We do not offer refunds, returns, or exchanges for any of our products or branded items. Please make sure to carefully review all of our products or services before making a purchase. If you have any questions about our products or services, please contact us before making a purchase. We reserve the right to make exceptions to this policy at our sole discretion.
If your item arrives damaged, please contact us within 10 days of receiving the item and email hello@ellarboutique.com.au with images of the damages for the team to send replacement items out.

Exchanges (if applicable)
We will happily replace specific damaged items if they are defective or damaged. If you need to exchange it for the same item, send us an email at hello@ellarboutique.com.au and send your item to: Ellar Boutique, 57 Link Crescent, Coolum Beach, QLD, 4573.

Receiving a Gift
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a please contact us at hello@ellarboutique.com.au and we will send a replacement gift/item as per the damage. Please prepare your email with your name and address and images of the items damaged in transit so we are able to claim with the appropriate transport insurers. 

Sending items to Ellar Boutique:
Ellar Boutique, 57 Link Crescent, Coolum Beach, QLD, 4573.
You will be responsible for paying for your own shipping costs for returning your item. 
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary. 

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.