Our minimum quantities for most Christmas online purchases are 4+ gifts (of the same gift hamper), 6+ for our Premium Gold Foil Limited Edition Christmas Cylinder gifts and 10+ for Double Wine Cooler gifts.

The minimum order quantity varies for the following Branded Merch items:
- 30+ for Custom Branded A5 Daily Planner
- 25+ for Luxury Soft Touch A5 Branded Notebook
- 50+ for Soft Touch Logo Branded Water Bottle
- 15+ for Customised Luxury Branded Soy Candle in Gift Box
- 30+ for Premium Canvas Cooler Bag with Customisable Tag.

The minimum order for gifts with branding is 4+ (minimums can vary by packaging, outlined above).

Order any 4 of the same gifts to receive free delivery Australia wide (Excluding regional territories outside of normal regional deliveries) and upload your branding to each gift as advised online.

All branding will incur charges as outlined, and zero set-up fees.

We understand how busy the Christmas season can get. Therefore, we offer you to pre order your Christmas gifts 2024 now and add your preferred delivery date. We will start to dispatch all pre-ordered Christmas gifts from the 12th November 2024.

Due to extensive lead times, Ellar Boutique will do our best to ensure delivery as close to your desired delivery date as possible. Freight is out of our hands once the goods leave our warehouse. It will be the sender's responsibility to use the tracking information provided to contact the courier directly for shipping updates.

NSW Country 2264-2281, 2311-2484, 2487-2499, 2533-2554, 2575-2599, 2621-2639, 2642-2647, 2649-2707, 2710- 2714, 2716, 2720-2730, 2787-2879

VIC Country 2648, 2715, 2717-2719, 2731-2739, 3221-3334, 3342-3349, 3351-3352, 3357-3426, 3444-3688, 3691- 3749, 3812-3909, 3921-3925, 3945-3974, 3979, 3984-3999

QLD Country 4309-4453, 4580-4693, 4454-4499, 4694-4802, 4804-4805, 9920-9960, 4803, 4806-4999, 9961-9998

SA Country 2880-2889, 5201-5749

WA Country 6215-6700, 6701-6797

Tasmania 7020-7049, 7054, 7109-7150, 7155-7171, 7173-7247, 7255-7257, 7330- 7799

Northern Territory, Norfolk Is., Christmas & Cocos Is 800-802, 804-821, 828-851, 853-853, 860-861, 870-871, 873-879, 906-
999, 803-803, 822-827, 852- 852, 854-859, 862-869, 872-872, 880-905, 2898-2899, 6798-6799, 7151-7154

All business address deliveries require a mailing address (NO PO BOX address allowed). Please ensure you list your contact’s name, phone number, email address, and any delivery instructions to help our couriers.

The metro cut off delivery is Wednesday 4th of December 2024.

The Regional cut off delivery is Wednesday 27th November 2024, as we want to ensure you receive your gifts in time before Christmas.

All deliveries are made during business hours Monday to Friday.

We understand how busy the Christmas season can get. Therefore, we offer you to pre-order your Christmas gifts now and add your preferred delivery date.

We will start to dispatch all pre-ordered Christmas gifts on the 12th of November 2024.

TO CREATE YOUR ORDER

Please note that it takes 3 to 5 business days to create your order, which includes picking, packaging, and any custom branding to ensure every detail is just right before dispatch.

DELIVERY TIMEFRAMES

Please note that while we will do everything possible to ensure a gift arrives on time, we cannot guarantee arrival on a particular date. Lead times will increase during peak periods

QLD | NSW | VIC | ACT

➮ Metro: 1-3 business days
➮ Regional: 3-7 business days

SA |NT | WA | TAS

➮ Metro: 4-7 business days
➮ Regional: 6-10 business days

*Gifts with branding require an additional 2-3 business days. Please be advised there may be delivery delays during the Christmas season, which are outside of our control.

As per our T & C's, once the gifts leave the warehouse they become the responsibility of the purchaser. To make this easier for you, we will send instructions for tracking once our warehouse team dispatch your goods.

Our Ellar Boutique warehouse is located on the beautiful Sunshine Coast in Coolum Beach QLD and we have delivered Australia wide for 8+ years.

Our couriers are amongst the best professionals in Australia and will go to great lengths to ensure this does not happen.

If in the incident you do receive a damaged parcel, please take a photo of the packages and send an email with the images to hello@ellarboutique.com.au within 10 days of receiving the goods. We are unable to replace items outside of the 10-day window as we will not be able to claim the damages.

Please email and forward your images to hello@ellarboutique.com.au and we will organise to collect the damaged goods and send you a replacement (A refund of the money is not possible).

Not to worry! Please inform us via hello@ellarboutique.com.au asap if you have noticed that you have provided the wrong delivery address for your order.

If the gift has not been shipped yet we can easily adjust the delivery address in our system for you.

If your gifts are in transit we will contact our couriers immediately and try to redirect them. Additional fees may occur if the parcel is unable to be redirected in time.

If the parcel was unable to be delivered it will be returned to the sender (Ellar Boutique). We can certainly resend your gift to the correct address, however, the purchaser will be responsible to make payment for the re-delivery. Ellar Boutique will not issue refunds for incorrectly supplied addresses that are not delivered on time. There will be a $14.95 - $29.95 + gst redelivery fee based on the size of your gifts and location of the delivery and will be sent via invoice. Once payment has been received we will resend your gift asap to you or your recipient.

All parcels are delivered as an ATL (Authority to leave) with contactless delivery. The courier drivers are not authorised to call the recipient before arrival.

Unfortunately, our courier system allows one date per order. If you wish to receive some Christmas gifts earlier and some later, you can always place separate orders with your preferred delivery date or specify this on your bulk order form.

To avoid the risk of a delayed delivery our cut-off date for Christmas gifts is the 4th December 2024 (metro) and 27th November 2024 (regional).

If for any reason an incorrect address was provided, a recipient has moved, a business has closed, the parcel was not collected from a pick-up location or the driver was unable to deliver your gifts, the package itself will be returned to the sender (Ellar Boutique). There will be no refunds for incorrect or any undeliverable gifts. The purchaser will have to pay a second delivery fee of $14.95 + gst metro or $24.95 + gst regional postage fee and have the gift delivered to the recipient again (with an updated address) or to the sender itself. Ellar Boutique is not responsible for incorrect addresses provided.

All gifts include ONE personal message printed on all gift cards. If you are sending your gifts directly to your recipients, for an additional $4.40 per gift including GST, we will individualise names on gift cards for gifts shipped directly to each recipient. We will not be able to individualise gift card messages per recipient (all messages will be the same for all gifts).

Of course, you do not have to include a message if you do not wish to. Simply write ‘leave blank’ and we will add the Christmas gift card without text.

As we have the ability to purchase in large quantities of stock and therefore pass on pricing directly to you, you will see volume discounts starting from 12+ gifts online.

The discount will automatically be deducted at the checkout and we will apply the discount to any volume purchases made via our bulk order form.

In the rare case of stock shortages, an item of your order may change in colour or type. Replaced items will always be of equal or higher value matched to your company colour at our discretion. We will always contact you to inform you about any item changes or offer.

We offer a wide range of corporate Christmas gift hampers, including gourmet food hampers, wine and cheese hampers, wellness hampers, and luxury branded gift hampers. Each hamper can be customised to suit your brand and budget.

Yes, we offer full customisation options for all our corporate hampers, including branded packaging, ribbons, products and even custom gift tags or cards with your company logo. Click here to customise your gifts today. Minimum 100+ quantities apply. The cut off for CYO Christmas is 18th October 2024.

Yes, we offer a selection of hampers catering to various dietary needs, including gluten-free, vegan, and nut-free options. Please contact us for specific requirements.

You can place your order directly through our website or email us at hello@ellarboutique.com.au. We’ll assist you to ensure you get exactly what you need.

We recommend placing your order as early as possible, especially for large quantities or customised hampers. Ideally, place your order at least 4-6 weeks before the desired delivery date to ensure availability and timely delivery.

Yes, we can provide a sample hamper for you to review before committing to a larger order. Contact us to arrange a sample delivery. Please note, there will be an additional $16.45 shipping charge per sample + the cost of your gift.

Yes, you can specify a preferred delivery date when placing your order. We will do our best to accommodate your request to ensure the hampers arrive on time.

Yes, we can arrange delivery to multiple addresses. You can provide us with a list of addresses on the bulk order form which you can download during the checkout process, and we will handle the logistics.

If the recipient is not available, the courier will typically leave a card for redelivery or collection. Please ensure accurate delivery instructions are provided to avoid any issues

The contents of the hampers are generally as described on the website. However, in rare cases, we may need to substitute an item with a similar product of equal or greater value, due to availability.

We want you to be completely satisfied with your purchase. If there’s an issue with your order, please contact us within 7 days of delivery, and we’ll work with you to resolve the issue. Refunds or exchanges are handled on a case-by-case basis and are not available after gifts have been branded.