There are minimum order requirements for our corporate branded merchandise.

The specific minimum order quantities are displayed when you click into each product on our website.

We understand that different items may have varying minimum order quantities based on factors such as production processes, customisation options, and cost-efficiency.

By providing this information upfront, we aim to ensure transparency and help you make informed decisions about your order.

Yes, when you order 4+ gifts - all corporate branded merchandise orders at Ellar Boutique include free shipping Australia wide. We understand the importance of providing a seamless and cost-effective experience for our valued customers.

By offering free shipping, we aim to eliminate any additional fees and ensure a convenient and hassle-free delivery process. Whether you're ordering promotional items for your business or custom merchandise for corporate events, you can enjoy the added benefit of free shipping to any location within Australia. 

This allows you to focus on maximising the impact of your branded merchandise without worrying about any unexpected shipping costs.

Yes, some of our branded items do come in gift boxes or packaging.

We take pride in presenting our products in an appealing and professional manner. To review the packaging for each item of interest, we recommend opening and reviewing the product details for that specific item on our website.

The product descriptions will provide information on whether the item comes with its own gift box or packaging.

We understand the importance of presentation when it comes to branded merchandise.

Packaging adds a special touch and elevates the overall gifting experience. Our aim is to provide you with a range of options that align with your branding and desired aesthetic.

Please browse through our product selection and take note of the packaging details mentioned for each item.

If you have any specific packaging requirements or preferences, we encourage you to reach out to our team at hello@ellarboutique.com.au.

To ensure the utmost quality of the branded merchandise we offer, our team at Ellar Boutique takes a meticulous approach. Rigorous quality control procedures are implemented throughout the production process to uphold our standards.

As a testament to our dedication to transparency, we provide lead time information for each item on our website. Simply click into the specific product to access the listed lead time, which typically ranges from 1 to 21 business days depending on the item.

We understand the importance of meeting deadlines, and if you have a specific timeframe in mind, we invite you to reach out to us. By sending an email to hello@ellarboutique.com.au, our team will promptly review your request and provide a tailored solution to expedite the process if feasible.

Absolutely! At Ellar Boutique, we understand the importance of ensuring your complete satisfaction with your branded merchandise order.

We offer the opportunity to review and sign off on a digital mockup before your order is sent to production. 

Upon receiving your order details, our skilled team will create a detailed digital representation of your desired design.

This mockup will showcase how your logo or artwork will appear on the chosen merchandise. We will then provide you with the digital mockup for your review and approval.

We encourage you to carefully assess the digital mockup, checking for accuracy and alignment with your branding guidelines.

If any adjustments are needed, we are more than happy to work closely with you to make the necessary revisions until you are fully satisfied.

By signing off on the digital mockup, you can have peace of mind knowing that the final product will meet your expectations.

It allows you to have a clear visualisation of how your branded merchandise will look, ensuring that it aligns perfectly with your brand identity.

There are specific requirements and restrictions when it comes to using logos on branded merchandise. At Ellar Boutique, we prioritise maintaining the integrity of your brand and adhering to legal guidelines.

To ensure the best quality and accuracy, we require a high-resolution EPS (Encapsulated PostScript) version of your logo for all branding purposes. EPS files provide a vector-based format that retains the sharpness and clarity of your logo, regardless of its size or scaling.

Using the EPS format allows us to reproduce your logo accurately and maintain consistency across different merchandise items. It ensures that your branding appears crisp, sharp, and professional, enhancing the overall impact of your promotional products.

The size of your logo on the branded merchandise will vary depending on the specific product.

Each product on our website provides an approximate size or area designated for your logo.

This information allows you to have an idea of the logo's placement and visibility on the item.

Furthermore, to ensure your complete satisfaction, we offer a digital mockup of the branded merchandise.

Before proceeding with production, you will have the opportunity to review and sign off on the digital mockup.

This step allows you to visualise how your logo will appear on the merchandise and make any necessary adjustments to ensure you are 100% happy with the size, placement, and overall look.

We value your input and want to ensure that your logo is represented accurately and effectively on the branded merchandise.

Our goal is to provide you with a high-quality product that reflects your brand identity in the best possible way.

In the unlikely event that you receive products that are incorrect, we urge you to contact us immediately.

Our dedicated customer support team is here to assist you.

Please reach out to us as soon as possible to report the issue. We will investigate the matter promptly and work towards a resolution. Our goal is to ensure your complete satisfaction, and we will take the necessary steps to rectify any mistakes or discrepancies.

We may request additional information, such as photos or detailed descriptions of the incorrect items, to better understand the situation. Once we have gathered all the necessary information, we will work with you to find a suitable solution, whether it involves replacement, refund, or any other appropriate course of action.

Rest assured that we value your business and are committed to providing a positive experience. We will do our utmost to resolve the issue quickly and efficiently, minimising any inconvenience on your end.

Your satisfaction is our top priority, and we appreciate your cooperation in bringing any concerns to our attention.

Investing in branded merchandise for your business offers several compelling benefits.

It enhances brand recognition and visibility, helping your business stand out in a crowded marketplace.

Branded merchandise also fosters a sense of loyalty and connection with customers, as they become brand advocates through the use and display of your promotional items.

Additionally, it serves as a cost-effective marketing tool, providing long-lasting exposure and reaching a wide audience. By investing in branded merchandise, you can effectively reinforce your brand message, build customer relationships, and drive business growth.